訂購須知

訂購須知

商品訂單說明

當閣下完成訂單和付款後,我們會以EMAIL形式與您聯絡,您會收到E-mail確認通知,與您確認地址或個人訊息,您也可透過帳戶裡的【訂單查詢】確認到貨情況。

我們會以EMAIL通知閣下的郵件帳戶及訊息。

請留意選取的郵寄方式會影響送貨的時間,大約分為7-14日 及 3個月等…商品內容物以實物為主,網站圖片僅供參考。

若因地區偏遠、或其他特殊情況 (例如:天災或道路狀況不良),以致物流或郵遞公司未能於正常狀況下送抵,而需另以其他方式處理時,所衍生之費用,須由訂購人自行承擔。

貨品將於訂單確認後 4 – 5 個工作天內寄出。工作天為星期一至星期五,上午八點半至下午五點半。

付費方法:

本公司支持Paypal付費系統 及 其信用卡功能
其服務是支援【Paypal】支付 或 只使用【信用卡】網上支付的方式
如發現問題可以向客戶服務發問或查看簡單圖示
圖示請按此

運送說明:

商品若有不滿意/瑕疵/錯誤,請您於七日內與我們聯絡。(若客戶對商品有不滿意/發現瑕疵/發送錯誤,請於七日內與我們客戶服務部聯絡。)

客戶服務部Email: herbalgycs@gmail.com 或 Facebook InBox Herbalgy

送貨方式
【外國訂單】:透過空運,平郵或是掛號送達。大約以寄出後7-14日 及 3個月 (海外) 等…
【香港訂單】:免運費,並透過「順豐快遞SF」或是「郵政HongKongPost」送達。大約以寄出後3-7日 及 3個月 等…

注意!我們會以EMAIL與閣下確認發貨地址,如兩天內不回覆將會照常發貨。

申請出口證通知
#由2021開始所有外國訂單寄出前,必須申請合法出口證方可安排運送,申請流程大約需要7個工作天,敬請留意!

郵寄地址:填寫訂單時請自行確認寄郵地址及郵遞區號正確(客戶請自行填寫郵遞區號);

本公司對由於以下原因造成的物品運送延誤,重寄,運送錯誤及損失不負任何責任:
***由於客戶的原因,如地址填寫錯誤、不全、和電話號碼錯誤等;收件人地址變更或無法送達的地域等。本公司將會向客戶先追索有關費用才會再次寄出有關郵件。

**如出現額外費用,本公司會透過Paypal收取有關費用;

如因清關延誤或被海關充公沒收的貨品,本公司不會退回運費,亦不承擔其相關損失。
(updated on 20201126)


Oversea – Ordering Information

How to order:

• When you complete your order and payment, you will receive an E-mail notification to re-confirm the address and personal information account. You can also confirm the delivery details through the [Order].

• We will notify you by EMAIL.

• Please note that the way of post will affect the delivery time.

• The product is supplied directly by the manufacturer. If there are issues of remoteness, or other special circumstances such as natural disasters or poor road conditions, resulting in the logistics vehicles cannot reach under normal conditions, we will not refund.

• Your order will be sent out within three working days. Our working days are from Monday to Friday.


Export license Noticed:
#From 2021, all of the oversea orders  must apply for the export licence before the delivery. The application process will takes about 7 working days.

Delivery:

• If you find any problems with the product like defects or errors, please contact us within seven days upon goods received.
• Customer Service Email: herbalgycs@gmail.com
• Delivery method: By air, surface or registered mail. You will receive the product within three months depends on way of delivery.

*** For customers’ reasons such as the wrong address and phone number, Herbalgy Online Shop will recourse the extra delivery fee in the first time and resend the mail.
** In case of an additional fee, Herbalgy Online Shop will charge it through PayPal.
As a result of customs clearance delays or confiscation of goods , the company will not refund the shipping cost and will not be responsible for its related losses.